Return Policy

We appreciate your business and want you to be completely satisfied with your purchase from, so you are protected from bad hair quality for up to 3 months.

Our 90 Day Satisfaction Guarantee – We sell premium virgin hair extensions for women who appreciate quality, beauty, and peace of mind.

That is why we make you this promise: If you buy hair from Model Materials and it sheds, tangles or mats excessively within 90 days — even after you have styled, cut, curled, or dyed it — just send it back and we will cheerfully exchange it. And if the new hair still acts up – we will refund every dime you have spent – no hidden strings attached – and no tricky fine print.

Return Guidelines:

  • Please call (888) 633-1102 or email support: mm-support(@) to request a return authorization code.
  • Items must not have been physically/visibly damaged.
  • Items must be returned in their original packaging (when applicable).
  • Shipping and handling is non-refundable.

When you receive your return authorization code, please mail your package to the address below and you will be given a full refund or shipped a replacement product within 7 business days.

Return Address:
3501 Rt 42 Ste 130 #116
Turnersville, NJ 08012