FAQ’s – Frequently Asked Questions

How long before I get my order?

Your Model-Materials Virgin Hair Extensions will be shipped from either our New York or New Jersey locations.
Orders are shipped 6 days a week (Monday – Saturday) by USPS and include tracking and delivery confirmation.
Depending on our order volume and product availability, you can expect to receive your hair in 5-7 business days.

How much is shipping?

All prices on our website include FREE standard shipping in the United States by the U.S. postal service.

How can I track my order?

Once your payment has cleared, you will receive a confirmation e-mail and your order will be processed within 48 hours.
When your order is shipped, you will receive an e-mail with your tracking number and a link to locate your package.
** Please allow 1 – 4 days for the tracking information to show up on the postal website. In some rare case, the tracking information may not update but you will still receive your order.
If there is a problem with your tracking number or package delivery, you can contact the post office directly by calling

USPS: Call 1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service

If your package still not has arrived in a reasonable time, call us at 888-633-1102

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877) in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.

Also, We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS, FedEx or UPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877).

How long will my hair extensions lasts?

All purchases are covered by our 90-Day 100% Satisfaction Guarantee. But with proper care, your Model Materials virgin hair extensions may last 9-12 months.

Do you have a return or exchange policy?

If you are not completely satisfied with your purchase within the first 90-days, Model Materials will cheerfully exchange or refund your purchase.
You can read the details about our 90-Day 100% Satisfaction Guarantee here.